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Team

TeamLeader Module

Manage the workload of your department and team easily. Assign jobs/tasks to your staff, and they can update the jobs and 'finish' them. This is currently linked into the IT HelpDesk system.

The current version is v1.1.

NOTE: Only available in next major release! Contact Sales if you would like to test this system now.

Uses

  • Manage the tasks of a team
  • Priorities tasks
  • Manage a team
  • Record each members tasks (history)

Detailed Features

  • Create tasks for individuals or selected team members
  • Team members can create their own tasks for themselves
  • Set priority level for each task
  • Show team member's tasks on homepage (after login)
  • Link into a HelpDesk (IT or Premises)
  • Define management structure
  • Specify which management level can assign tasks
  • Specify which management level can manage the module
  • View tasks for specific team members (managers only)
  • View closed tasks as well as open ones
  • Specify date when task needs to be done on
  • Specify time when task needs to be done (requires date settings)
  • Specify date when task needs to be done for
  • Specify time when task needs to be done by (requires date settings)
  • Assign HelpDesk Tickets to team members from within the HelpDesk (managers only)
  • Add followups to task
  • Add followups to task and HelpDesk (if linked to HelpDesk)
  • Close task and HelpDesk Ticket from within task
  • Re-open tasks
  • Re-open task and HelpDesk Ticket (if linked to HelpDesk)
  • View followups from HelpDesk (if linked to HelpDesk)
  • Change priority, title, 'do on', and 'do for'

Requirements

  • Base System v2.0+
  • IT HelpDesk v2.0+

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