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Improvements to the IT HelpDesk Module

v2.4

  • Specify whether to use the subject field or the first 30 characters of the description
  • Specify whether to use the priority field
  • Specify whether to use the common problems field
  • Specify what the common problems are
  • Select the reason for why the user has created a ticket/job (Technical Support staff only)
  • View a customisable report on the reasons for request
  • View a customisable report on open/closed tickets/jobs
  • Specify whether to use the upload images feature
  • Specify whether admins (i.e. Technical Support staff) can upload images
  • Specify whether the originator can upload images
  • Specify what the reasons for request are

v3.0

  • Improve internal structure
  • Link into 'IT Inventory'
  • Upload images to tickets by originator or Technical Support staff
  • Improve 'Notices' feature
  • Specify who has permission to add new tickets/jobs (i.e. on behalf of someone else)

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