Improvements to the IT HelpDesk Module

• Specify whether to use the subject field or the first 30 characters of the description
• Specify whether to use the priority field
• Specify whether to use the common problems field
• Specify what the common problems are
• Select the reason for why the user has created a ticket/job (Technical Support staff only)
• View a customisable report on the reasons for request
• View a customisable report on open/closed tickets/jobs
• Specify whether to use the upload images feature
• Specify whether admins (i.e. Technical Support staff) can upload images
• Specify whether the originator can upload images
• Specify what the reasons for request are

• Improve internal structure
• Link into 'IT Inventory'
• Upload images to tickets by originator or Technical Support staff
• Improve 'Notices' feature
• Specify who has permission to add new tickets/jobs (i.e. on behalf of someone else)