Pricing
Screenshots
Updates
Improvements
History

History of the Premises HelpDesk Module

v2.4

  • Added features from Premises HelpDesk.

v2.1

  • Improved stability, robustness, and speed.

v2.0.1

  • Add the facility to disable sending emails

v2.0

  • View list of outstanding jobs/tickets
  • View list of all jobs/tickets
  • Add a new job/ticket with criteria: category, priority, subject, common problem, and description
  • Add followups to a ticket to keep the originator up-to-date with developments
  • With each new job/ticket and followup, the originator and Premises staff are sent the updates by email
  • Tickets/jobs can be closed by either the orginator or Premises staff
  • Tickets/jobs can be re-opened by either the originator or Premises staff
  • Display notices to everyone.

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